Virgin America Ranked Number One Airline in the US
The ratings are in and according to the Airline Quality Rating Report, Virgin has been ranked the best US airline. The ratings are based on a number of factors including On-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories. JetBlue, Delta Airlines, Hawaiian Airlines and Alaska Airlines rounded out the top 5. Virgin America had a lower than average complaints rating of 1.66 complaints per 100,000 passengers, however there is still room for improvement after Virgin’s rankings decreased from its 2014 scores in 3 of the criteria.